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Response Time
We typically respond within 24 hours on business days. For urgent issues, please include "URGENT" in your subject line.
Frequently Asked Questions
How does VaultAudit AI scan my subscriptions?
Take a screenshot of your Apple Subscriptions page. VaultAudit AI uses the on-device Vision framework, a multilingual scan engine, and Apple Intelligence where available to extract active renewals. All processing happens locally on your device.
Is my data private?
Yes. Screenshots are processed on-device with Apple frameworks, and your subscription data is stored locally with SwiftData. We do not receive your screenshots or financial details.
What devices are supported?
VaultAudit AI requires iOS 18.0 or later. Apple Intelligence enhances scanning on supported hardware, while the standard on-device scan engine supports other compatible iPhones and iPads.
How do I cancel my Pro subscription?
VaultAudit Pro is managed through the App Store. Go to Settings → Apple ID → Subscriptions → VaultAudit Pro → Cancel Subscription. You'll continue to have access until the end of your current billing period.
Can I restore my Pro purchase on a new device?
Yes. Open VaultAudit AI on your new device and your Pro subscription will be automatically restored through the App Store. If it doesn't restore automatically, go to the Pro section in the app and tap "Restore Purchases."
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to request a refund for any recent purchase.
Still need help?
Reach out to us directly and we'll do our best to resolve your issue.
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